When creating an invitation, you are limited to only five email addresses. To avoid this limitation, you can upload a comma-separated values (CSV) of contacts to PlatoForms.
To manage or upload contacts, go to the Invitations page. At the top of the page, click Contacts.
During the upload, you can select or add one ore more groups to add the contacts to.
PlatoForms only expects three values for each contact in your CSV file - first name, surname, and email. Any other values will be ignored. Although the order of the values in your CSV file is of less importance, you must however ensure the values are mapped correctly to the appropriate fields after the upload is done.
Once your contacts have been uploaded, you can find them listed on the Contacts page. A contact could have any of the three status:
- Invalid – A contact will have an invalid status if its email is incorrect. Contact with an invalid status will be deleted 72 hours after upload.
- Pending – The pending status indicates that a contact’s email is under verification. This could take a few minutes before the status is updated. You may need to refresh the page to see the updated status.
- Out-of-Plan – An out-of-plan status means that the number of contacts uploaded has exceeded the volume allowed for your plan. Contacts with this status will not be able to receive emails. You may need to upgrade your plan to allow more contacts.
At any time, you can modify your contacts information such as first name, last name, email, and groups they belong to.
Unused or invalid contacts can be deleted by going to Contacts page. Select the contact(s) and click on Delete at the top right.
Created contacts group can be modified or deleted when not needed anymore. To manage contact groups, go to Contacts page, and click on Manage Group.
N.B: Before you can delete a group, you need to remove all the contacts assigned to the group.
You can also filter and display contacts by their groups. To display contacts by group, on the Contacts page, select a group from the Filter by Groups drop-down field.